Feasibility first
Review the inbox, ticketing platform, available connectors, permissions, and the way your team handles exceptions.
Email-to-ticket automation • India, Ireland, UK & Australia
Turn support emails into tickets automatically.
Convoria reads incoming support emails, extracts the details your team needs, creates a ticket in your existing system, and logs the outcome. Your team handles exceptions while routine requests keep moving.
Built for teams in India, Ireland, the UK, Australia, and beyond. Every project is scoped around your systems, volume, and requirements.
Start with your inbox
Turn incoming support emails into structured, assigned tickets with a traceable outcome.
Keep your existing systems
We check compatibility with your CRM, ERP, helpdesk, email, and internal tools before proposing a build.
Serving teams across markets
Projects for businesses in India, Ireland, the UK, and Australia are scoped to their workflow and requirements.
See it in action
From support email to ticket, without the copy-paste.
Watch the walkthrough, then see how the same approach can fit your inbox and existing tools.
Convoria product walkthrough2 min 10 sec
Clear scope. Clear quote.
Pricing that fits your workflow and your market.
We do not publish a one-size-fits-all price. After checking your volume, system access, integrations, and exception rules, we send a written quote in the project currency you choose.
One agreed scope
Confirm the workflow, deliverables, timeline, support needs, payment terms, and preferred currency before build begins.
Built for your systems
Implement, review, and hand over the workflow with a clear path for human handling of uncertain cases.
Serving India and international clients. Currency and commercial terms are agreed with you before work starts.
Get a scoped quote
How the service fits together
Email-to-ticket first. Custom operational workflows when the process calls for them.
We start with repeatable email handling, then scope other workflow needs across your existing tools where there is a clear business case.
Email-to-ticket automation
Classify incoming support emails, identify the customer and issue, extract ticket fields, create and route tickets, then log the outcome.
Custom operational workflows
Connect repeatable processes across existing CRMs, ERPs, helpdesks, and internal systems after checking feasibility.
System integrations
Check available APIs, connectors, permissions, and data flows before connecting your current tools.
Confirmations and logging
Record what was created, where it was routed, and whether a customer or team confirmation is needed.
Human review for exceptions
Send uncertain, incomplete, or sensitive emails to a person instead of creating a ticket from a guess.
Other repeatable workflows
Extend the same feasibility-first approach to approvals, updates, reminders, and reporting across your operations.
The manual email-to-ticket process
From inbox handling to a logged, assigned ticket.
When each request is processed by hand, small delays and missed details add up. The workflow can handle the repeatable steps and leave exceptions for human review.
Before Convoria
- Someone reads each email and works out who the customer is
- The issue and urgency are identified manually
- Details are copied into a ticketing or CRM system
- A ticket is created and assigned by hand
- Confirmation and status logging can be missed
After Convoria
- Incoming email is captured and classified
- Customer, issue, and required fields are extracted
- Ticket is created and routed in a compatible system
- Confirmation and activity are logged
- Unclear cases are sent to a person to review
Process
Check feasibility before anything is built.
We confirm the workflow, volume, existing-system compatibility, access, exception cases, and budget before proposing a build.
Feasibility check
We review your inbox, volume, existing systems, available access, and what those tools can connect to.
Workflow scope
We agree the fields, routing rules, confirmations, logs, human-review exceptions, and project scope.
Build
We build and validate the workflow against agreed examples, including exception cases, then walk you through the result.
Launch & support
We hand over the workflow and monitor it through monthly support if the system is business-critical.
Fit filter
A good fit starts with a repeatable email workflow.
We check whether the process, email volume, and current systems support a reliable automation before recommending implementation.
Good fit
- Your team handles repeated support emails that need tickets
- You can share the current ticket fields and routing rules
- Your email and ticketing systems offer a feasible integration path
- You want human review for ambiguous or sensitive cases
- You are based in India, Ireland, the UK, Australia, or another market
Not a fit
- You expect automation to work without access or feasibility checks
- You are only exploring AI with no business workflow
- You cannot provide tool access or sample data
- Your process changes every day and has no repeatable pattern
- You want full custom software at automation pricing
Payment terms
- Small projects: 70% upfront, 30% before handover
- Medium projects: 50% upfront, 30% after working demo, 20% before go-live
- Monthly support is paid in advance
- New workflows or major changes are quoted separately
FAQ
Questions serious buyers usually ask.
Use this to reduce repeated questions and filter budget, timeline, and scope before the call.
No. We build workflow automations that connect existing tools, data, and processes. If you need a full custom SaaS or ERP, that is a different project.
Yes. We can begin with one repeatable workflow when the integration is feasible. We agree the scope, project currency, and quote with you before implementation.
Business workflows need monitoring, fixes, prompt/rule tuning, tool updates, and small improvements. If the automation is important to operations, support should not be optional.
No. The first call only checks fit. Detailed workflow mapping happens after the project is qualified and commercially agreed.
We check your email and ticketing tools, available APIs or connectors, permissions, and workflow requirements first. We confirm feasibility before proposing an implementation.
Yes. Convoria is positioning its services for businesses in India, Ireland, the UK, Australia, and other markets. We confirm project scope and pricing in an agreed currency during the fit check.
Request an email-to-ticket demo.
Tell us how support emails are handled today and which systems your team uses. We will review the workflow and check feasibility before recommending a next step.
- Use this form for email-to-ticket automation or a custom workflow across your existing systems.
- Include the support email volume, current ticketing or CRM tools, and how exceptions are handled.
- We agree the project scope and preferred currency with you before sharing a written quote.